FAQ

We accept all major global credit and debit cards, as well as Google Pay and Apple Pay. Availability may vary by country due to international payment processing restrictions.

Prices are set in USD, but since we are registered in Ukraine, the charge is processed in Ukrainian Hryvnia (UAH). Your bank or card will convert it at the exchange rate at the time of purchase.

If you're on the monthly plan, you're charged on the same date each month as when you signed up. For example, subscribing on the 5th means you're charged on the 5th every month. Annual and team plans are charged once a year instead, on your sign up anniversary.

Your subscription remains active for as long as you choose to keep it and is automatically renewed on a monthly or yearly basis.

Yes, your payment is deducted automatically each month.

You can cancel your subscription by going to My account > Subscription in your account settings. Once canceled, you will still have access until the end of your current billing cycle.

You'll still have access until the end of your current billing cycle. Cancelling doesn't cut it off immediately.

You can find your invoices by going to My Account → Orders. Next to each subscription payment, you'll see a Download Invoice button. Click it to view or save a PDF copy of your invoice.

Please contact us with the updated billing information, and we will ensure that your invoices reflect the correct details.

If your payment didn't go through, your card wasn't charged. Try another card (quickest fix) or contact us for manual payment options (annual plans only) including PayPal, Wise, and Crypto.

The most common issue is restrictions on your end. Please review the error message displayed on the screen and contact your bank to ensure they aren't blocking the transaction. You can also try using a different card, Apple Pay, or Google Pay to complete the order. If none of these options work, don't hesitate to reach out to us, and we'll provide alternative manual payment options.

Our team plan is built for exactly that, giving each teacher their own login instead of one shared account. Sharing a personal subscription breaks our terms and will result in a permanent account suspension, so it's worth switching before that happens.

Sharing a personal subscription violates our terms and results in a permanent account ban without a refund, and our system monitors for it.

Yes, you can add or remove teachers yourself from your master account, and your team plan's billing updates automatically to match.

Check you're logged into the same account you subscribed with. It's easy to end up with two or three accounts without realizing it. If it's still locked after that, reach out to us and we'll sort it out.

As a paid subscriber, you can explore and download any lesson materials you need. To keep things fair for everyone, we have a few limits in place, but if you're on an annual or team plan, you'll enjoy unlimited downloads with no restrictions.

Dark mode gives you an easier-on-the-eyes screen, day or night. It's especially useful when your students are in different time zones. We're proud to be the first ESL site to offer it.

You can use the filters on our lesson page to sort by levels and topics that interest you. Additionally, the search bar is a helpful tool for quickly finding specific content.

Unfortunately, the materials cannot be edited. They are provided as ready-to-use resources.

No, the materials are provided as PDF files. We believe PDFs are the industry standard and are preferred by most ESL teachers. However, if you'd like to make them interactive, you can use third-party websites or tools.

We release a new lesson every 2–3 days, so you always have fresh material to keep your students engaged.

Yes, we'd love to hear your ideas! Please send us a message with your suggestions, including any references or links, and we'll consider them for future content.

Yes! If you're on the Annual plan, you can request up to 3 custom lessons per year. Just tell us the topic, level, and type of activity you need. Don't forget to include a reference (like a video, article, or anything you'd like the lesson to be based on).

To open videos, click on the video link provided in the PDF document, then share your screen with your students. Please note that videos cannot be played directly within the PDF file.

We don't offer direct downloads for videos. However, you may explore browser plugins that allow you to download videos from YouTube.

We use a horizontal layout because it keeps each page focused on one activity at a time, minimizing distractions, with images related to the lesson topic.

Yes! In August 2024, we introduced a new printable format, and in October 2025, we updated it again to make it even more print-friendly and fit more content per page.